Returns & Exchanges

At ArcShopUS, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Simply initiate your request through our portal for a seamless refund or exchange process.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are intact and the packing slip is included inside.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund to your original payment method within 5-7 business days.